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Mobile Club Manager

Version 5.6
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Mobile Club Manager FAQ

Frequently Asked Questions

See 'How To'
How do I register?
See 'How To'
How do I subscribe/unsubscribe to the SMS updates?
Once you've Registered on the Website and set your SMS settings, text "MCM" to 81707. To unsubscribe, text "STOP MCM" to 81707
What are the Terms of Service?
You can read them HERE
What is your Privacy Policy?
You can read it HERE
How do I play the game?
See HERE
How does the game work?

Each registered Mobile Club Manager is pitted against the best of the best from rival teams, called the Super Team. The Overall Team (which is comprised of every team from the same club, for example, all 10,000 England MCM teams) that has the greatest win percentage in a particular fixture against a Super Team will win the overall match.

In the knockout phases, this means that the Overall Team who has the lowest win percentage in a particular fixture against a Super Team will be eliminated from the competition.

It is in your interests as a Mobile Club Manager to ensure that other managers from the same team are successful. You can influence this by sharing tactical information with them in the Boardroom or research online project management software to ensure good results; giving them advice on how to beat upcoming opposition, sharing training game tips with them and generally giving them moral support! Remember, the more managers managing the same team (e.g. England) that win the match, the greater the chance of your Overall Team lifting the Cup! 

What are the Training Games?

The purpose of training is to improve the attributes of your players; the better the attributes, the better the player - the more chance of getting a good result. 
There are currently three Training Games:

  • Ball Control: Improves the players' first touch, close control and technique
  • Strength: Increases the overall body strength of your player, making it harder for opposition players to knock him off the ball
  • Shot Stopping: Improves your players' reflexes , agility, shot saving ability and penalty saving ability.

More Training Games will be added during the year.

  1. Go to Training>Games & Options to use the training software to train your team. You can either train the entire squad, a particular area (such as defence or midfield) or an individual player.
  2. Select one of the three training games (denoted with a *) and play the game.

NOTE: Training the entire squad will improve the attributes of your players at a lesser rate than training an area and lesser still than training an individual.


Also, be aware that over-training your team and players could affect their match fitness levels.
Why do I need to use the website?

www.mobileclubmanager.com is used to:

  • Check your Teamsheet, Squad, Stats, Results and opposition Teamsheet
  • Give you access to the Boardroom
  • Keep up-to-date with all the latest news about the competition as well as MCM add-ons and development news
  • Conduct Transfer business (when this feature is added)
  • Change your Profile, SMS settings and PIN number
  • Download the latest Training Games
  • Set up private leagues (when this feature is added)
Why can't I make Transfers, play 1 on 1 Friendlies and make Substitutions?
Transfers cannot be made between International teams, so this feature has not yet been activated. 1 on 1 Friendlies will be possible in the near future as will Substitutions.
How much do the SMS's cost?
The initial SMS's to us to download MCM and confirm SMS settings will be charged at standard network rates (consult your operator). All SMS Updates will be charged at a Premium Rate of 25p per text
What are the WAP/GPRS charges?
We will not charge you any money to Update the game or Send your Teamsheet. However, your network operator may bill you for this. Since only minute items of data are uploaded/downloaded, there should be very little cost. Consult your network operator to find out about their rates.
Why can't I Update the game?

Please go through the following checklist to identify/fix your problem:

  • Make sure you've correctly entered your PIN and Mobile Number (the mobile number must be the one you initially registered with on the WAP site).

  • Make sure a match isn't currently being played. You will need to wait until after the match is finished in order to Update the game. In the game, go to Manager Diary>Fixture List to check if a match is being played.

  • If you are a Pay as You Go customer, please make sure you have enough credit.

  • If you're on a Monthly contract with your network, please check with your network operator that your line/phone hasn't been blocked.

  • Make sure you have the correct Internet Settings on your phone. Please visit THIS SITE to help configure your phone. Alternatively, THIS SITE may also be useful to get automatic settings. 
  • For Vodafone you will need to go into your connectivity settings and select the 'Vodafone Internet' profile (for both the Internet Profile and Java Settings).

  • Switch off your phone, remove your battery and SIM. Wait for 30 seconds before re-inserting your SIM and battery, then switch the phone on again.

  • If you have tried all of the above and your problem has not been resolved, you may need to contact your Service Provider

  • If your Service Provider has reported that your handset, SIM and internet settings are fine, please email bugs@mobileclubmanager.com with the following details: In the subject line, write "Update Issue", the content of the email must contain Your Team Name, Registered email address, mobile number, handset model, network operator and type of contract (i.e. either Monthly or Pay As You Go) and a brief description of the issue (including any error messages you may have received).

  •  

We will endeavour to help you resolve the problem.

Why can't I send my Teamsheet?

Please go through the following checklist to identify/fix your problem:

  • Make sure you've correctly entered your PIN and Mobile Number (the mobile number must be the one you initially registered with on the WAP site).

  • You cannot Send a Teamsheet if you haven't Updated the game after your previous match or used the talent development and management news system to update yourself. You must Update the game first, then set up your team/send your Teamsheet

  • Make sure a match isn't currently being played. You will need to wait until after the match is finished in order to Update the game. In the game, go to Manager Diary>Fixture List to check if a match is being played.

  • If you are a Pay as You Go customer, please make sure you have enough credit.

  • If you're on a Monthly contract with your network, please check with your network operator that your line/phone hasn't been blocked.

  • Make sure you have the correct Internet Settings on your phone. Please visit THIS SITE to help configure your phone. Alternatively, THIS SITE may also be useful to get automatic settings.

  • For Vodafone Pay As You Go, you will need to go into your connectivity settings and select the 'Vodafone Internet' profile.

  • Switch off your phone, remove your battery and SIM. Wait for 30 seconds before re-inserting your SIM and battery, then switch the phone on again.

  • If you have tried all of the above and your problem has not been resolved, you may need to contact your Service Provider

  • If your Service Provider has reported that your handset, SIM and internet settings are fine, please email bugs@mobileclubmanager.com with the following details: In the subject line, write "Teamsheet Issue", the content of the email must contain Your Team Name, Registered email address, mobile number, handset model, network operator and type of contract (i.e. either Monthly or Pay As You Go) and a brief description of the issue (including any error messages you may have received).

  •  

We will endeavour to help you resolve the problem.

When will MCM be available for my phone?
It is our intention to make Mobile Club Manager as widely available as possible. However, as we also wish to maintain the highest standards of quality, it may take some time to develop the game for your handset. Rest assured, we're working hard! For more information about when Mobile Club Manager will be available for your handset, please email info@mobileclubmanager.com with the subject heading, "MCM on my Phone" and your model number.
Will there be more Training Games?
We've got some more cracking Training Games up our sleeves which we'll release in due course.
Do I have to Update the game every time I want to set up my team and Teamsheet?
No. You only need to 'Update' the very first time you launch the game, after you've played a match or after you've bought/sold a player (this feature is not yet available).
I'm receiving abuse in the Boardroom (Forum), what should I do?
Mobile Club Manager does not tolerate abuse and the Virtual FA™ will deal with all cases strictly and swiftly. All cases should be reported to a Moderator in the Boardroom or you can emailVFA@mobileclubmanager.com with details of the incident(s). Include the word, "Abuse" in the subject line.
I suspect someone is cheating, what should I do?
The Virtual FA™ will come down hard on any Mobile Club Manager caught cheating. Email VFA@mobileclubmanager.com with details of the incident(s). Include the word, "Cheat" in the subject line.
I've noticed a bug in the game/website, what should I do?
We strive to ensure that we deliver you the perfect gaming experience. Unfortunately, we may have missed things so we'd greatly appreciate it if you report any suspected bugs to: bugs@mobileclubmanager.com with as much detail as possible.
I have some great ideas on how to improve the game, who do I contact?
So you think you're better than us, huh? Well, that's very possible! If you have any great ideas with regards to Mobile Club Manager, email: info@mobileclubmanager.com with your contact details and as much information about the idea as possible. You never know, we may end up calling you!
I've forgotten my login details, what should I do?
Follow the Forgot my login details' instructions on the Login page of the website
What are the plans for MCM beyond the Cup Competition? Will there be a league?
Now that would be telling! Okay, imagine a league competition comprising of your favourite players that lasts for an entire season ... Now imagine how great it would feel if you led your team to glory in that league... That's all we're saying.
How do I use the Boardroom?

You can access the Boardroom by following the link in your page on the website (conveniently labelled, "Board Room"). This will whisk you away to the Mobile Club Manager Forum in which you'll be able to interact with other Mobile Club Managers.

It is in your interests as a Mobile Club Manager to ensure that other managers from the same team are successful. You can influence this by sharing tactical information with them in the Boardroom; giving them advice on how to beat upcoming opposition, sharing training game tips with them and generally giving them moral support!

Remember, the more managers managing the same team (e.g. England) that win the match, the greater the chance of your Overall Team lifting the Cup. The Boardroom is also a place to make friends, have light-hearted banter, play mind-games with opposition managers and escape from the real world!

The game has stopped working on my phone, what should I do?

Don't panic! Your team information (including your players and stats) has all been saved on your home page on the website (providing that you've recently Updated the game). You can retrieve this information at any time by Updating the game once you've followed the following procedure:

  • Delete the current version of the game from your phone

  • Using your phone's WAP browser, go to http://mobileclubmanager.com/mcm/download.wml. Enter your registered mobile number, PIN number and select your handset model from the drop-down list, then press 'submit'

  • Click on the link displayed to download a new version of the game.

  • Once you've launched the game, press 'Update' and enter your mobile number and PIN to retrieve your team and player information.

  •  
Can I change my team after I've registered?
Now why would you want to do that? Sorry, but no can do! You can request to have your account deleted and start from scratch again (i.e. texting "Stop MCM" to 81707 to delete your SMS Settings, then texting "GoMCM" to 60777, selecting a new team and going through the Registration process again). You can select to have your account deleted by contacting: remove@mobileclubmanager.com with your registered name, email address, mobile number, PIN number and your team name.
Why haven't I received SMS Updates from my match?

Please go through the following checklist to identify/fix your problem:

  • Firstly (and it's usually the most simple things that evade our attention), check that you actually had a match scheduled. In the game, go to Manager Diary>Fixture List to double check. Alternatively, you can check on the website by going to My Team>Schedule or My Team>Results&Stats
  • Make sure you've set-up your SMS Settings correctly. You can check/amend your SMS Settings by logging in to the website and navigating to My Profile>Change SMS Settings
  • If you are a Pay As You Go customer, please ensure you have enough credit on your phone.
  • If you're on a Monthly contract with your network, please check with your network operator that your line/phone hasn't been blocked.
  • If you've checked all of the above and still have this problem, please email bugs@mobileclubmanager.com with the following details: In the subject line, write "No SMS", the content of the email must contain Your Team Name, Registered email address, mobile number, network operator and type of contract (i.e. either Monthly or Pay As You Go) and a brief description of the issue (including any error messages you may have received).

We will endeavour to help you resolve the problem.

How do I cancel my subscription to MCM?

Now why would you want to do a thing like that?!

If you have registered for MCM and no longer wish to utilise the service, you can simply stop playing the game and/or delete it from your handset. You will also need to text "STOP MCM" to 81707 if you have registered for SMS updates. If you wish to have your details removed from Mobile Club Manager, e-mail: remove@mobileclubmanager.com with your registered name, email address, mobile number, PIN number and your team name. Also, tell us a little bit about why you want to cancel your subscription.

Why can't I download the game from the WAP site?
  • If you are a Pay as You Go customer, please make sure you have enough credit.

  • If you're on a Monthly contract with your network, please check with your network operator that your line/phone hasn't been blocked.

  • Make sure you have the correct Internet Settings on your phone. Please visit THIS SITE to help configure your phone. Alternatively, THIS SITE may also be useful to get automatic settings.

  • Switch off your phone, remove your battery and SIM. Wait for 30 seconds before re-inserting your SIM and battery, then switch the phone on again.

  • If you have tried all of the above and your problem has not been resolved, you may need to contact your Service Provider

  • If your Service Provider has reported that your handset, SIM and internet settings are fine, please email bugs@mobileclubmanager.com with the following details: In the subject line, write "WAP Download", the content of the email must contain your mobile number, handset model, network operator and type of contract (i.e. either Monthly or Pay As You Go) and a brief description of the issue (including any error messages you may have received).

  •  

We will endeavour to help you resolve the problem.

I've lost my phone, how do I get MCM on my phone again?

Sorry about your phone! Don't worry about the game though as your team information (including your players and stats) has all been saved on your home page on the website (providing that you've recently Updated the game). You can retrieve this information at any time by Updating the game once you've followed the following procedure:

  • Delete the current version of the game from your phone

  • Using your phone's WAP browser, go to http://mobileclubmanager.com/mcm/download.wml. Enter your registered mobile number, PIN number and select your handset model from the drop-down list, then press 'submit'.

  • Click on the link displayed to download a new version of the game.

  • Once you've launched the game, press 'Update' and enter your mobile number and PIN to retrieve your team and player information.

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Why do I always have to enter my PIN and mobile number every time I want to send my Teamsheet/Update the game from my phone?
For your protection. We want to ensure that it's really you Updating your game and Sending your Teamsheet. After all, you wouldn't want a rival manager to get hold of your phone, put your striker in goal, your goalie up front and your star winger on the bench then submit your Teamsheet, would you?
What happens if I forget to send my Teamsheet in time?
You must Send your Teamsheet no less than 1 hour before your scheduled match. Failure to do so will result in a default Teamsheet being sent (if you've never played the game before) or your last Teamsheet being used. Not cool.